We have a case for a return of 2 brand new relays, that apparently both do not work.

The buyer is in Italy and is playing like he doesn't know how to do returns, messages, etc.

Left us a negative feedback before asking any questions.

So I tried my best to help him, as the relays are a premium product, genuine Hella brand, exactly identical to the OEM part.
We have sodl loads of them, with no issues.

We have used the on bikes we are fixing in our own workshop, with no issues.

There is 100% not anything wrong with the parts!!!

He has not confirmed much information I have asked him to check.

He has now escalated the return and eBay have given me until tomorrow to provide a return label.

Except the utter genius that designs this has not made the system properly.

It does not allow me to add anything to the return, as it is now a case.

I cannot add anything to the case, as it is on hold until tomorrow.

I can't provide a return label anywhere, as the return is closed as he escalated it.

I can't add anything to the case, as eBay have put it on hold.

He will automatically get a full refund from MY  POCKET unless I provide a return label before tomorrow.
Yet there is nothing made in either the return or the case to let me do anything???????

So how exactly am I supposed to do that, with the ludicrous way it is made??

I know 100% what is going on, we are being played by an experienced buyer playing dumb and eBay is letting him do it.

It is return number 5275288734

This is not the first time this has happened to us, but is the first I can post on here whilst it is still open.

Help please!!

Thank you Russ