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23-10-2024 2:14 PM
@wellingnorth wrote:
Hi there,
With the clocks going back this weekend any auctions starting now and running across the time change have a duration of the number of days specified plus 1 hour (so an auction starting at 2pm today will finish at 2pm on the 30th).
Previously auctions always ran for exact multiples for 24 hours regardless of the time change, and an auction starting at 2pm before the clock change would finish at 1pm if the clocks went back, or 3pm if the clocks went forward.
The listing duration policy still says that auctions should run for multiples of 24 hours and I couldn't see any recent announcements
https://www.ebay.co.uk/help/selling/listings/selecting-listing-duration?id=4652
Do you know if the policy has changed or has something gone wrong here?
Hi @wellingnorth ,
We are not aware of a change in the policy.
Our policy is as " Listings that run during a daylight saving time-change will still receive the full amount of the listing duration. For example, if you have a 1-day listing that starts at 1pm on Saturday, and the daylight saving time spring transition occurs that Saturday evening, the listing will end at 2pm on Sunday."
Do you have item number example and I can follow up offline
Thank you,
Kat