When we phone eBay we are thanked for our loyalty, can this please be removed as its patronising, also the hold music has been the same for about 10 years, can it be changed?

The main issue, eBay has a big issue of lying on the phones, be it the incorrect information or the issue I'm currently suffering from the phantom promised call backs from managers. As concierge I should get a call back within 24 hours (so 1 business day) I had to wait 8 business days and phone 3 times, now a manager promised a call back on Monday, didnt happen to I called last night and still not heard from him? Why do eBay just lie so much on the phones, then when we complain we are never given any feedback on the complaint due to eBays policy of not doing so aka we dont really follow up your complaint.