---

@drgwalker wrote:

I need some help regarding a missing Managed Payment that hasn't been received dating from July 5th.

 

My bank that day had a technical issue and the payment was revoked and returned to Adyen. I have provided eBay with the Retun of Payment ID Number from my bank to prove it was returned.

 

I've recently received a message from Customer Support stating: "Unfortunately, if the payout was sent to a different bank account due to a user input error, or there was a technical issue with the bank that day and the bank couldn't receive the payment , as per policy, we do not cover the loss". 

 

I'd appreciate clarification that this money is lost. It has to be somewhere and has been dragging on for 8 weeks.

---

Hi @drgwalker ,

A payout ID would only be generated when the funds have been received by the bank.As there was a reference ID made available on the payout for the 5th of July this is confirmation that the bank did receive the funds.  eBay no longer had the funds once we had the reference ID.This would mean you would need to follow up with your bank directly for the funds and they would need to locate them with the reference ID.

There should be an email on your account from customer support with the exact details. 

Thank you,

Kat