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@lincolnshiremarine wrote:

Good afternoon

 

We had several sales that ebay told the buyer the item was arrving the next day.  

 

One of them is Item number: 15-11973-40170

 

The buyer has now contacted me asking what is going on.  

 

There are also several purchases where ebay did not take into account the August bank holiday. 

 

I recall last year we had the same issue, and ebay said this would not happen again.

 

Well it has happened again, can no one see in ebay, what sellers are seeing with regards ebays delivery dates. 

 

How do we stand as sellers if we receive feedback on delivery dates, despite us highlighting the issue to ebay and ebay still continuing to tell buyers dalse delivery dates.

 

This is getting silly now.

 

Best wishes 

 

 

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Hi @lincolnshiremarine ,

Yes are aware of the orders with the August bank holiday and currently having it looked into with the shipping team regarding seller protections. Once we have full clarification on this we will post an update on the community.

Thank you,

Kat