Hi Team

Regarding customer returns. Have had a buyer by some wheel studs, he then proceeds to cut them and gring parts of the stud off and then comes on to us and claims the item is defective. Starts a return stating this. How can something like this be allowed by eBay. I know we can refund 50% but we still loose money 

if someone can look into this that woul dbe greatful, return id 5272033924