@never_defeated wrote:
I have had to contact support a few times recently and was told that each time I should get an email confirming the chat or supplying a link to the call if needed. All I ever get is a satisfaction survey to complete. Are links to the calls saved on "my file" to refer back to or do I need to keep a record myself? Thanks
Hi @never_defeated,
Only for chat you will be sent a transcript. They get sent via the eBay messaging system but should also reach your email. Some email's may mark them as spam so it is best to check your eBay messages.
We also keep record of calls/chats/emails made from your account on our side so a team member helping you can see any other interactions. If you would like a reference number for a call the team member will be able to provide you it but you shouldn't need it as we have everything on file.
Thanks,
Katie
