Postage Charge not credited to my account on GSP sales

Hi, I’m looking for a resolution as to why Ebay are not crediting my sales account with the value of postage on items I have sold via GSP. I have contacted customer service agents 3 times in connection with this (refs SR# 1-483962219975, SR# 1-483963436115, and SR# 1-484106699536) and despite being promised an email response with 24 – 48 hours, I have heard nothing since I raised the issue 14 Aug.

I have two current examples, items 166363650546 (Scart Lead) and 166881264809 (Porsche Cover) and would appreciate your help in getting this resolved ASAP. I do not know if this issue applies to other sales I have made via GSP as they are no longer visible to me.

Item 166363650546 (Scart Lead) was advertised at £5.00 + £3.80 postage.

The Ebay calculation is below and the fees of £1.02 were deducted from the £5.00 leaving £3.98 which was credited to my seller account. I believe the fees should have been based on £5.00 + £3.80 postage (£8.80) and then the calculated fees (£0.94 + £0.03 + £0.05 + £0.25 = £1.31 + VAT of £0.26 = £1.57) deducted from the £8.80 (I calculate the credit as £7.23 not £3.98).

Fees based on

£5.00

Similarly item 166881264809 (Porsche Cover) was advertised at £225 + £7.25 postage and I agree a sale price of £175 + postage of £7.25. The Ebay calculation is shown below and the fees of £29.98 were deducted from the £175.00 leaving £145.02 which was credited to my account.

The ‘based on figure’ of £192.94 is the item price (£175) + US Sales tax of £17.94, it has not taken account of the postage of £7.25. I believe the fees should have been based on £175.00 + £7.25 (postage) + £18.68 (sales tax @10.25% on £182.25), a total of £200.93.

The fees (£21.44 + £0.70 + £3.62 + £0.25 = £26.01 + VAT of £5.20 = £31.21) and sales tax (£18.68) should then have been deducted from £200.93. (I calculate the credit should have been £151.04 not £145.02).

Fees based on

£192.94