Thank you, much appreciated.

The eBay CS team will know who I am and when you enquire with them. If you can get them to explain why the 5x BONUS POINTs marker is on my eBay statement and what the markers mean. Basic question for them but they avoided answering. Of course, if they did acknowledge the BONUS POINTS marker means I qualified for 1,500 bonus points they would have to apply the points but they sent me 'generic' replies saying my purchases did not qualify without explaining the statement.

Thanks again for picking this up, Chris