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@krafty-kreations wrote:

Hi

Most of what I sell is personalised, Just lately I find I am having to chase buyers for the personalisation as they haven't added it, One I wanted to cancel as I was getting no response to messages and I cannot send without those details and realised there isn't a cancellation reason that would fit. 

 

Luckily the buyer did respond but could you maybe find out if it would be possible for a valid reason such as personalisation details not provided as a reason to cancel be added? 

 

Thanks

 

 

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Hi @krafty-kreations ,

This is a good point regarding cancelling orders for personalisation items.  While there is no plans to change or add to the current list of reasons I will share your feedback for a possible future addition.

Thank you,

Kat