Hi

Most of what I sell is personalised, Just lately I find I am having to chase buyers for the personalisation as they haven't added it, One I wanted to cancel as I was getting no response to messages and I cannot send without those details and realised there isn't a cancellation reason that would fit. 

Luckily the buyer did respond but could you maybe find out if it would be possible for a valid reason such as personalisation details not provided as a reason to cancel be added? 

Thanks