@lincolnshiremarine wrote:
Hi Marco
Whilst this is not your fault, you are representing ebay and words like "there are no issues impacting them" is totally false.
Can you tell me then, why I am having buyers sending me messages asking me where is the item. Furthermore if I ignored buyers that sent me messages ebay would be on to me straight away. Why is it acceptable that the shipping team can ignore my emails.
Best wishes
Thanks for your reply, lincolnshiremarine.
It is fairly normal for buyers to query on their transactions, and ask for tracking updates, etc, that's part of trading online. I can see why you think this is related to estimated delivery date, but again, no issues are affecting EDDs. I understand this is not the answer/update you were looking, and I understand you are not happy with the way it works, but I am afraid that we wouldn't be able to take further steps here in order to help, as everything is working as expected.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
