@lincolnshiremarine wrote:
Dear Marco
In response to your reply, have I and many other sellers wasted our time supplying the shipping team with solid evidence to prove otherwise? This is not fair, and very unprofessional ebays side.
As i am typing this, I have had a message from a buyer asking "Hi can you tell me when can I get the pump thanks", having looked on the tracking ebay have told the buyer it would arrive today.
That is impossible, so now I have to spend time looking and telling the buyer it will arrive as per the couriers time scale not ebays time scale.
Please can you respond.
Best wishes
Hi lincolnshiremarine, thanks for your reply.
No, any kind of information/feedback/insights you can share with us, is always highly appreciated, and it is always taken into consideration, which is why the shipping team got involved and looked into all your concerns. So, I wouldn't say your time or anyone else's time was wasted here at all. However, this is the way EDDs are designed to work, and at the moment there are no issues impacting them.
I totally understand where you are coming from, and I see your point. However, no further actions can be taken here, as this is working as expected at the moment.
Thank you,
Marco
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