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@ak_craft_crazy wrote:

Hi Dave,

 

I was not given the option to escalate. I was only given the option to refund in full or partial refund hence why i went for assistance to be told just refund them.

 

There was no case opened it was an automated return which i had no option to refuse or accept.

 

So now i am out of pocket.

 

It would be nice that we are given the option to accept or decline a return, and if the buyer wants to escalte this then they can. 

But to be forced to accept a return and be forced to refund a customer who has lied on their reason and anyone can see this is completlety out of order.

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Hi @ak_craft_crazy 

It sounds like the system might have overridden your refund. if this happens there would be no fault on your side and there would be no option to escalate. 

If you want to DM me the case ID I'll have this looked into.

Thanks,

Dave

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