@lincolnshiremarine wrote:
Good afternoon
Can I firstly start by saying thank you to Marco for submitting/requesting a revision on a feedback review, which got rejected under the old ebay feedback rules. Under the new revised feedback policy, it has been removed. Thank you.
Now that ebay are on a roll resolving issues, can they resolve the estimated delivery dates please.
It appears that the ebay shipping team have stopped communicating with me despite providing evidence. I sent emails on 11th June 2024- no reply, 2 July 2024- , no reply, 1st August 2024 asking for updates, no reply and 5th August 2024, no reply. It is the correct email address.
What can we do if the shipping team whom are looking into this, no longer reply.
Yesterday ( Tuesday 6th August) our shop was on time away as I had to attend a funeral. Today I have dispatched the items sold on Tuesday, and see that ebay are telling the buyers they will arrive tomorrow or the following day. This is not three working days. This results in endless messages at night asking "where is my parcel"
Order numbers: 07-11912-19363
07-11912-20791, 19-11901-05224, 07-11913-78597, 20-11901-84413
You only have to look at the forums regarding this, as soon as we print the ebay label off, ebay thinks the courier has it in their possession and count down to delivery starts.
I am seeing an increase in messages asking "where is my parcel", or the advert said it would arrive today"
Best wishes
Hi
First of all, thanks for the kudos!
Regarding your question on EDDs, there is nothing to resolve at the moment as EDDs are working as expected right now. I understand you are not happy with the way it works, and I'd be more than happy to pass this on as feedback. However, there is nothing to resolve at the moment as there are no issues affecting it, and there are no plans of changing it.
Thank you,
Marco
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