@ak_craft_crazy wrote:
Please can someone explain how a customer can return a personalised item saying it is not as described, with the reason being the wording is too big? The item sent was exactly as pictured and exactly as described. This return was automatically accepted by eBay although I have automatic returns turned off. Policy says personalised items cannot be returned unless faulty.
I spoke to a representative about this when the item was first returned and they advised I would be fully covered for the item and told me to not refund and raise it with eBay again 2 days later.
I raised it today and was told im not covered and they buyer can return for “not described” even with me explaining the item is exactly as described.
I am now out of pocket and unable to resell this item due to being personalised.
When will ebay be on the side of the sellers?
And before you say yes they have been reported for this but this doesn’t help me in anyway shape or form.
I cant see the details of the case here but a buyer cant return an item if they change their mind. They would be allowed to open a return if they feel the item is not as described.
As you know you have the option to escalate the return to be manually reviewed. From there an agent will assess the case and make a decision on a case by case basis.
In some cases we can refund the buyer without any fault to the seller. The details of the resolution are visible in the case.
Thanks,
Dave
