@cobwebcottage wrote:
Hello All,
There was a post this week on the boards where a buyer had bid on a collection only item and won. They paid for it and then decided that they did not want (need ) the item. The seller ( private) declined the refund stating that they had entered in to a contract to buy and collect the item.
Two replies to the situation, told the buyer to open an item not received case, one said that they could try their payment provider for a chargeback if this didn't work.
If feel that this is dishonest and abusing the MBG as the buyer had not collected the item willingly.
I would like your thoughts please as I'm interested in Ebays point of view on this matter in case it happens again. (maybe to me on my private account). I know I would not be happy with a chargeback!
Hi cobwebcottage, thanks for your question.
This is a tricky one, I'd like the item number to look into the case to see what actually happened and see what was the best thing to do.
Normally, cash on collection only wouldn't be protected by our Money Back Guarantee, but the buyer would have to meet the seller personally to collect the item and pay. If this buyer paid already, but didn't collect the item, I am presuming that the listing was not set up for cash on collection only, which means that they could file an item not received case in order to get a refund.
Please let me know if you have the item number, and I will be happy to take a further look.
Thank you,
Marco
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