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@chasal56 wrote:

Hello! I am a new eBayer, and recieved my first purchase this morning, but I was disappointed, and now after spending hours trying to deal with it, frustrated. So I wanted to see if anyone could please help me.

 

I bought studio speakers, advertised as 'new', but when they arrived, there were clear signs of damage, with a bashed corner (looking like it had been dropped), and scratches and a noticable scuff that has torn through the plastic casing of the left speaker. Also, there are missing contents from the box, with a missing cable (for connecting the speakers to my device) as well as foam isolation feet that the manual says should be included. Therefore, I was left disappointed when recieving the supposedly 'new' speakers with unadvertised damage and missing contents. 

I still wish to keep the speakers, but wouldn't have bought them at the price I did if I knew the condition and missing contents, of which I will have to pay for now separately. As a result, I have recently contacted them, requesting for a partial refund.

 

But now I am frustrated with the seller, as when I was trying to figure out how to contact them to request a partial refund, I discovered that they have left a review on their page, FROM ME, despite me not ever giving them feedback. "Quick response and fast payment. Perfect! THANKS!!" - Is the review they left themselves under my name, despite me never ever saying that... They have 98.5% positive feedback, all with comments similar to the one they faked of me. So now I feel confused and scammed in a way.

 

So in summary, I was sold 'new' speakers, but recieved them with damage and missing contents. So, I wish to keep the speakers, but recieve a partial refund to compensate for the unadvertised damages and missing contents which I now need to purchase separately. Upon trying to contact the seller, I found out they gave themselves a fake positive review under my name, leaving me confused and angry.

 

I am sorry this is such a long message, but for my first time experience on eBay, this really isn't what I expected. So I'm curious to hear about what you think of this situation. Is this normal to happen?

 

Regards,

Charlie

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Hi @chasal56 , thanks for your post.

While we hope that all transactions will go smoothly, in case of any issues you are protected by eBay money back guarantee. You'll just need to open the case and let the seller know about the issue.

In the purchase history beside the item on the right hand side 'More actions' > Return this item > select 'Doesn't match description or photos' > Next > Add details of the issue and 'Confirm return'.

Seller will then have 3 business days to resolve this for you. They will need to facilitate the return or provide another solution. If you don't get any help within the 3 business days, you'll be able to escalate the case to eBay.

You can visit our eBay money back guarantee page for more info.

Thank you,

Anita