Hello! I am a new eBayer, and recieved my first purchase this morning, but I was disappointed, and now after spending hours trying to deal with it, frustrated. So I wanted to see if anyone could please help me.

I bought studio speakers, advertised as 'new', but when they arrived, there were clear signs of damage, with a bashed corner (looking like it had been dropped), and scratches and a noticable scuff that has torn through the plastic casing of the left speaker. Also, there are missing contents from the box, with a missing cable (for connecting the speakers to my device) as well as foam isolation feet that the manual says should be included. Therefore, I was left disappointed when recieving the supposedly 'new' speakers with unadvertised damage and missing contents. 

I still wish to keep the speakers, but wouldn't have bought them at the price I did if I knew the condition and missing contents, of which I will have to pay for now separately. As a result, I have recently contacted them, requesting for a partial refund.

But now I am frustrated with the seller, as when I was trying to figure out how to contact them to request a partial refund, I discovered that they have left a review on their page, FROM ME, despite me not ever giving them feedback. "Quick response and fast payment. Perfect! THANKS!!" - Is the review they left themselves under my name, despite me never ever saying that... They have 98.5% positive feedback, all with comments similar to the one they faked of me. So now I feel confused and scammed in a way.

So in summary, I was sold 'new' speakers, but recieved them with damage and missing contents. So, I wish to keep the speakers, but recieve a partial refund to compensate for the unadvertised damages and missing contents which I now need to purchase separately. Upon trying to contact the seller, I found out they gave themselves a fake positive review under my name, leaving me confused and angry.

I am sorry this is such a long message, but for my first time experience on eBay, this really isn't what I expected. So I'm curious to hear about what you think of this situation. Is this normal to happen?

Regards,

Charlie