@johannadee wrote:
Two weeks ago I wrote on here about having had bidders blocked by my buyer requirements for too many unpaid items, and appearing on the activity log as blocked, then going on to successfully bid and buy the same item on the same day. I asked how this was possible? How are buyers circumventing this useful piece of seller protection? I have not exempted them - my exemption list is empty. I know they are the same buyers because their Member Since date is the same, their feedback score is identical on the day and they are bidding on the same item on the same day. It cannot be a coincidence.
You may say, well they paid this time so it doesn't matter. But it does. One of these transactions resulted in me getting my only and entirely unjustified negative feedback, from a buyer who claims to have been unhappy or disappointed on seven out of her last ten feedbacks, though only mine and one other on red dots - the other complaints were left on green dots. I know the feedback doesn't strictly have anything to do with unpaid strikes, but it may indicate a problem buyer, and if the system had worked as it should I would not have the negative.
I was advised to contact customer service about this, which I did. The only response I have had was a link to request removal of the negative feedback. That would be nice but it's not really the point. The item numbers which slipped through the buyer requirements net are 145863305678 and 145859708421. The second of these sales is also now a problem. The buyer has started a return for a non-existant fault and I fully expect to get the item back in perfect condition.
Two sales that should never have happened if the system had worked correctly have become the only two problem sales I have had in a long time.
So again I am asking, please, how is this happening and how do I stop it?
Hi johannadee, thanks for your question.
I would need to look into this for you to see what happened, but I will look into those item numbers after the chat, and get back to you with an update between today and tomorrow.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
