@pinknikkibird wrote:
Hi, I listed a car for sale as Buy it now' with a 'Best offer' option. The car sold, but the buyer kept messing me around changing collection dates, and then stopped responding. So I advised them I would be relisting the car. In this time ebay had actioned the £14.99 listing fee and £25 selling fee. I cancelled the order stating non-payment (as buyer hadn't paid and never turned up) and I relisted it. However I have only received a refund of £9.71. As the buyer didn't pay I would have expected full refund of the selling fee.
The car is still showing as a sold item, despite me relisting it, and it's appearing as a current item. Though the sold item states it is successfully cancelled. I don't appear to have been charged another £14.99 listing fee. But should I not get the full £25 refunded? Would appreciate your advice.Thanks!
Hi pinknikkibird, thanks for your question.
The £14.99 insertion fee is not refundable, I'm afraid, which is why that wasn't credited. Also, the final value fee, was credited as expected. However, please note that you owed £14.99 due to the insertion fee, so when we credited the final value fee (£24.70 - please note that the 30p per transaction fee is no refundable, that's why we credited £24.70 and not the full £25.00), we deducted the insertion fee out of the final value fee credit.
24.70 (final value fee) - 14.99 (insertion fee) = 9.71£, which is what you received.
I hope the above helps,
Marco
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