Please can someone explain how a customer can return a personalised item saying it is not as described, with the reason being the wording is too big? The item sent was exactly as pictured and exactly as described. This return was automatically accepted by eBay although I have automatic returns turned off. Policy says personalised items cannot be returned unless faulty.

I spoke to a representative about this when the item was first returned and they advised I would be fully covered for the item and told me to not refund and raise it with eBay again 2 days later.

I raised it today and was told im not covered and they buyer can return for “not described” even with me explaining the item is exactly as described.

I am now out of pocket and unable to resell this item due to being personalised.

When will ebay be on the side of the sellers?

And before you say yes they have been reported for this but this doesn’t help me in anyway shape or form.