@tressygirl wrote:
Thanks marco, but this is for a Collection item so there is no tracking and OP is saying the case is asking for a tracking number, how then do they prove the item was received.
A seller may not be bothered to send CS a message to say item received back.
Hi tressygirl, thanks for your reply.
Yes, I understand that, and even if it is a collection item, we will always ask the seller to provide any means of returns for a faulty return, and expect the buyer to send the item back after being provided with a returns label.
Again, you can bring back the item in person if you wish. However, we won't have a way to prove you did unless the seller sends a message through eBay messages to the buyer, not customer services. With tracking numbers we can always prove these things, which is why the usual returns procedure is triggered. The best and recommended way to do this is by returning it with the returns label, just in case the seller doesn't send a message through eBay messages, so you're covered.
Thank you,
Marco
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