@tressygirl wrote:
Good Afternoon All !
An interesting point came up when I was helping an OP, if by paying with PayPal for a collection item so MBG covers a refund here, opening a case for the return for a faulty item, the buyer is happy to return the item themselves back to the seller, but the case is asking for tracking.
How can they prove that the item has indeed been received, also what happens if the seller refuses to accept that faulty item, all well within 30 days.
Will escalating the case work even though there's no proof of the return/ refusal ?
Thanks.
Hey tressygirl, thanks for your question.
We normally recommend following the usual returns procedure, as in that way (with tracking numbers) we can see what's happening in the case, and make a decision based on the evidence available to the case. If you bring the item back yourself, we wouldn't have any evidence that confirms that you brough the item back, so the case could potentially be closed in the seller's favor. The only option you would have here is that the seller sends a message through eBay messages saying that they got the item back from you. However, since this is a faulty return, the buyer can send the item back free of charge if they wish.
If the seller declines the return request, the buyer can ask us to step in for further assistance as long as the transaction is within 30 days.
Thank you,
Marco
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