@pg_kicks wrote:
Sorry but customer services are as much use as a chocolate fireguard, 75% chance you get somebody outside of the UK who obviously doesnt understand UK law (which is understandable) but then the 25% chance you get UK they still dont have a clue and its just passed up to a manager with a call centre who has zero influence so is ignored. If that would work it would have been solved when I made the complaints or the other 14 times you passed on my complaint. This is why I said please do not just tell me to contact customer services.
Could you please give me an address for eBay management where I can send a document outlining how eBay are allowing the law to be broken on their site and staff members are doing nothing to stop it, also how the reporting function is not fit for purpose. It needs to go higher than a minimum wage employee on the customer service phone line for obvious reasons.
Thatnks for your reply, pg_kicks.
Absolutely understandable, and I am sorry to see that you're not happy with the complaint system we have in place. However, as advised before, sharing contact details to different teams or team members is not something we do over here, I'm afraid.
I will add all your comments to the feedback that I will be passing on anyway, so they can also be taken into consideration.
Thank you,
Marco
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