---

@nakedkeg wrote:

Hi,

GSP seller protections, why do you put Seller funds on hold when an international buyer opens an item not received case, even though the tracking shows it was delivered to ebay's Gsp partner at Lichfield?

thanks

---

Hi @nakedkeg, thanks for your post.

Great question. When the case is open, the funds will always be placed on hold until the case is resolved for security reasons.

While there is a seller protection for GSP orders, there might be some exceptions, for example situations that will invalidate the seller protection etc., so we hold the funds.

Thanks,

Anita