@lincolnshiremarine wrote:
Marco
This is not fair at all, we spoke to ebay live chat to ask what we should do in this situation and they advised to ask the customer to raise an item not received case, they did not. Then sent a message about leaving feedback if we did not meet their demands. The item shows delivered on ebay and on the yodel tracking to the customers safe place.
We have had no email notification that the appeal has not been successful, we were told it would take 24 - 48 hours to be informed. Are you now informing me that it will not be removed and someone has reviewed it again?
Best wishes
Hi lincolnshiremarine, thanks for your reply.
Sorry, I am probably not understanding correctly then, my bad for that. Did you not say that you applied for the feedback to be removed, but you got a message in around 10 minutes saying that your request was denied? If so, I'm afraid that the feedback will remain.
Thanks,
Marco
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