Why have you made the verification process for charities so long winded? Having recently set one up... Asking for trustee private information and copies of ID seems a little over the top. 

This is doubly frustrating as you ask for it after the initial registration. Most boards of trustees only meet every couple of months. Are there any plans to streamline this process and better help charities to get onto the platform?

There is a dedicated help email but it seems the majority of your help advisors do not know it exists. Are there any plans to increase the capibilities of this team and make it more known? Also updated help topics and a through and detailed list of things that are needed to verify the charity would be helpful