@lincolnshiremarine wrote:
Good afternoon
Whilst I understand a feedback revision is not your department, can you tell me if it is AI bots looking at the requests to remove feedback.?
I submitted a request for a feedback removal and within 10 minutes it said it would not be removed, despite the parcel being delivered and the buyer using threats of negative feedback if we did not meet their demands.
Best wishes
Hi , thanks for your post.
It is reviewed by both agents, and AI. In this case, because the buyer was expressing their buying experience, the feedback wouldn't qualify for removal, I'm afraid.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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