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@dacoa_59 wrote:

Hello,
My account was hacked and was used to post fraudulent gift cards. Because of this, Ebay decided to shut down my account. They also decided to punish me with fees to the sum of £75 on actions not commited by me.

Even if I wanted to pay back this amount, I cannot because my account is now closed. If that wasn't bad enough, Ebay is now sending me threatening e mails about debt collectors becoming involved if I do not pay.

I've been a good customer for 17 years and have now lost my account permanently because of this. This is causing me a great deal of worry and stress and I really wish they could just forgive the outstanding balance which was incurred on the actions of fraudsters (which supposedly had already been done during one of my calls to customer service).

I can provide all the account information you may need. (I've been forced to make a new one)

 

Thank you for your time. 

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Hi @dacoa_59, thanks for your post.

I appreciate it's been a stressful situation and you want this resolved. In this case you will need to speak to our security team.

Please call this phone number 00442086100157, explaining the situation and they should be able to help you.

Thanks,

Anita