Thank you for at least replying, Dave.

Oh well, we'll just wait, and wait , and wait then. Same as with all the other issues that have been raised in these chats that have had no updates. Trouble is, these issues/glitches/silly decisions just keep going up, with very few being put right/overturned.

If I go to Tesco and buy a tine of beans that says 'One of your 5 a day' I certainly wouldn't expect to be charged for 5 tins, because the scanner picked up '5' on the label.   And if it did happen, I would have a short chat with the manager, who would doubtless apologise, and make sure the system was updated ASAP.