@contessa35 wrote:
I just wondered if eBay is aware of a delay that seems to be affecting the eBay + Nectar promotion that started in early April and was active throughout that month, whereby a total of 3, 4 or 5 eBay purchases during April would earn 500, 1000 or 1500 bonus Nectar points (only for one set of purchases in that period)? It was stated that the bonus points would be awarded by 16 May (the normal points were awarded on the usual timescale). The eligible items show clearly on my eBay Nectar page, marked with a Bonus points logo, and show their normal points, along with a summary of the promotion's terms. Needless to say, the bonus points haven't arrived. A couple of chat sessions with Nectar have seemed reassuring but haven't caused the bonus points to arrive. Just wondered if eBay is aware of any issue that's about to be resolved?
Hi contessa35. thanks for your question.
We are aware of the issue. However, there is no much we can do in terms of Nectar points. In this scenario, I would recommend contacting Nectar directly for further assistance as they can manage/credit/award points, while we are unable to do so over here.
Thank you,
Marco
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