@cra2992 wrote:
Can you clarify the time limits for the ebay money back guarantee for collection items? Under actions and time frames, the policy says "The buyer reports that the item hasn't arrived or was not available for collection ... Latest: 30 calendar days after the estimated or actual delivery/collection date has passed" but the link only talks about delivery dates for posted items, not collection. It also says "Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page" but for collection items there isn't a date given.
Hi cra2992, thanks for your question.
So, if you pay for the item in cash, the transaction wouldn't be covered by our Money Back Guarantee. If you pay for the item using any of the approved payment methods, the 30 days would kick in when the item is marked as collected after you provide the seller with QR code or the collection code you receive.
With item not received cases, this would depend on you as a buyer and the collection date you arrange with the seller, as you are supposed to collect the item from the seller on the date you've arranged.
Thank you,
Marco
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