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dave@ebay wrote:

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@a45heaven wrote:

Could you kindly explain the breeakdown of a partial refund to a buyer for a full postage refund? I charge £3.00 postage. This is from a prior posting which reached no conclusion, the same issue was also confirmed and shown as  what ebay shows from a Mentor.

Review refund

Total refund to buyer

£3.00

Refund summary

Refund summaryTransaction details Transaction amount

Purchase price	£1.94
Postage	£1.06
Fee creditsShow details	-£0.38

Refund amount you owe

£2.62

How you’ll refund

 

Your funds

Apply: £2.62

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Hi @a45heaven 

 

Can you DM the item number and I'll have a look at the transaction to see what happened.

 

Thanks,

Dave

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dave@ebay it's the same for all transactions. Since they updated the refund flow, they've got things the wrong way round. What happens is you enter the refund amount and the system splits it pro rata between the item price and postage price. Only after doing that does it ask you to enter the reason for the refund.

It should be asking you the reason before it apportions the refund as, in many cases, it's a combined postage refund so the refund should be taken fully from the postage and not at all from the item price. But the system process is organised in the wrong order so this display error occurs every time - which will only confuse buyers when they get the notification.