@contessa35 wrote:
Hello, hopefully not a stupid question, but...
Recently, a seller I'd just bought an item from contacted me very apologetically to say that they'd been unable to find it, and so had cancelled the sale and issued me a full refund (which arrived quickly). Fair enough. I noticed the reason given in the cancellation notes was words to the effect of "buyer asked to cancel" and wondered at this, as I didn't cancel my purchase - the above message from the seller was the first I knew of it, or that there was any problem.
It reminded me of a near-identical cancellation from a completely different seller, which had happened in the last 6 months or so - the first I knew of it was her apologetic message to say she'd thought she had one item left in stock but found she didn't, so she'd cancelled the sale and issued a full refund (which I quickly received), but she too had indicated to the system that I'd asked for the cancellation - again, I knew nothing about it until I received notification of the cancellation, which had already been made.
Is "buyer asked to cancel" the only reason sellers are able to enter when they cancel a sale due to not having the item available? I wondered if them using this reason has any negative on my account's standing, as a buyer? I don't sell, so have no idea about this.
Thanks.
Hi contessa35, thanks for your question.
Not a silly question at all. Sellers have different options to choose from when cancelling an order, they have an out of stock, problem with the buyer's address, buyer asked to cancel, just to mention a few of them. However, if you didn't ask for the order to be cancelled, and it was cancelled anyway, those transactions are automatically flagged. And no, your account is not impacted in any way if one of your orders is cancelled under that reason, no matter the circumstances..
If you wish, you can also report the seller here under the reason The seller has violated one of eBay’s policies and then Seller doesn’t want to complete the sale.
Thank you,
Marco
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