Last week and prior I have talked about my issues with the search engine. These issues persist.

I was left with basically there is nothing you can do and that you cannot replicate the issue so because it cannot be replicated at your end its like it doesn't exist as an issue, despite the fact many others have the same issue and I have family members who can replicate the exact issue.

I provide another example above, results are mainly irrelevant to my search query, this occurs when searching for all kinds of products. 

If this is happening to me, and others and they cannot find what they are looking for correctly would this not impact sales?

What can I do or be done to resolve this issue. I continue to sell on EBay in large volumes and use it as a research tool to determine price whereas others are looking to shop and buy items that cannot be found or get lost in a sea of items they simply did not ask for.

What are the next steps please?