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@jeannette_1613 wrote:

Hi. I'd like to know how an item due to be delivered on 29th Juky, can be changed to 'ezpected 30th July and change couriers from initially Royal Mail, then change part way through to Whistl. Then (acording to Royal Mail tracker)  Parcel Force.  Then finally, Yodel?! 

And to top it all off - the item i'd waited in for never arrived and was marked as 'Delivered' on the tracking status by Yodel. 

The van seen in the area that day by other neighbours, was an Amazon van. Still no delivery.  Now I have a seller saying 'Nothing we can do as it states it was delivered...'   I am really not impressed and quite angry about it.  I cannot take this further until after 5th August.   

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Hi @jeannette_1613,

That does seem strange for the tracking information to show so many different couriers. There can be times where items can be dispatched by one courier and transported by another but that would be down to the way the courier is set up which eBay don’t have control over.

As this is an item not received case, we are unable to check individual details about the case. It would be best to reach out to customer support directly on the 5^th so that the cases team can review manually. Please see contact us option here 

Thank you,

Kat