We had a call last week but it wasn't to offer advice or any support, it was a customer service representative that didn't really have any idea what was going and on as he said it wasn't even his department and he had just been assigned the task to ring up affected sellers and basically take notes.

Is there an additional phone call affected sellers should be expecting or is this the one you mean? 

I know it's not down to the staff monitoring the chat so it is not aimed at you, but it has taken

almost two weeks to be given a seller support email address after having combined hundreds of hours on the phone and live chat, complete radio silence from eBay, affected sellers talking about going out of business, anxiety, depression, laying off staff and even about feeling like taking their own life regarding the issue. 

It has been extremely poor and I hope sellers who contact the seller growth team will be provided with the tools to recover what eBay took away on a whim without a second though on how it was going to impact eBay sellers.