@j_n_tee wrote:
When is ebay going to wake up and address the estimated delivery date issue - rather than saying the system is based on various factors etc. Clearly with the amount of buyers raising this in the past year there is something wrong. Does ebay not value buyers opinons nothing has been done to address this. I've literially had an order for an england flag which is being dispatched tomorrow (28th) 2nd class postage and buyer has been given estimated date as 29th! Since when did i start sending my items next day delivery free of charge! I expect the buyer ordered the time thinking it will arrive on the 29th as ebay have stated! probably for the england ladies final (no chance) so i've just had to message the buyer highlight if its for that event, ebay have over promised with the estimated date and i'm happy to cancel the order etc etc etc.
When will ebay start listening to buyers?
Hi @j_n_tee
Thanks for reaching out.
As you know the EDD is based on a number of factors. This can shorten the EDD and based on history on the account and the location of the buyer. This is possibly why the delivery time is showing this particular date.
I will pass your feedback to the shipping team to review.
Thanks,
Dave
