@technthread wrote:
Please could you try and help me fix the broken estimated delivery dates on my listings. As of today, the estimated delivery dates on my listings are showing as Sat 6th August-Tues 9th August. My dispatch time is set to 2 working days and my delivery options are generally Royal Mail 1st or 2nd Class. I don’t have 1 late delivery mark against me in 12 months. This glitch started around a month ago, I have spoken to eBay customer services to try and get answers and got nowhere (the less said about that the better). I raised it on the weekly chat here on 6th July and nothing has changed. As you can imagine, it is pretty demoralising to list something that I know I can deliver to someone in a few days and it shows buyers that it is going to take 10 days. Some specific answers on why this is happening and how it can be fixed would be appreciated, I am not going to continue paying a shop subscription and wasting my time listing items that are being actively undermined with these delivery dates for much longer.
Hi @technthread
This is not a glitch with the delivery times.
The estimated delivery dates take into account more than just the handling/dispatch time and courier option selected. Its now a dynamic calculation.
We take into account other criteria such as carrier performance, your buyer's location and
your performance i.e you are shipping orders within your stated handling time. Buyers may also see different estimates depending on their location. Checking your items with your browser on private mode will also affect this.
The EDD showing an extended time can be because of the area the buyer is located or if there is a history of delays in the area.
We as always will send you feedback to the shipping team.
Thanks,
Dave
