@tressygirl wrote:
Question number 2 !
May I politely ask the following.
If an item sent to the Authenticity dept, and fails, and buyer is informed the item is sent back to the seller, is the buyer immediately refunded, is this automatic ?Or, does the buyer need to open a case for item not received.Buyers receive information that the item is being returned to the seller, but what happens next.Thanks.
Hi @tressygirl
The buyer will usually receive a mail letting them know there was an issue with the item and the refund will automatically be processed. The buyer will not need to take any action.
Thanks,
Dave
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