@tressygirl wrote:
Thanks Marco , the cash on collection still being open to a successful NAD claim I'm sure will be news to all mentors here.
I can understand PayPal and card buyer protection policies , but we as a team have always said cash on collection following a full inspection a buyer cannot later claim NAD. What if the buyer then drops the item from their vehicle at home damaging it, claiming only the item is damaged when arriving home, but of course it left the seller's home 100% intact. Surely then a claim is invalid.
Thanks for your reply, tressygirl.
I see where you are coming from, but as advised before, the money back guarantee still works the same as buyers would still have 30 days to file a claim. Online or in-store purchases are covered, as sometimes when we get the item in first place, they work ok. However, it is still possible that they stop working hours or days later, which is why protections are in place for 30 days with our money back guarantee. If damages were caused deliberately, this is something you can escalate with us for review, but please note that since we don't handle the items, we are not able to guarantee you that the case will be resolved in your favor.
Thank you,
Marco
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