Hi,

As we sell a majority of personalised items, we often get customers who fail to fill the personalisation part correctly or have missed part of this off. We then have to message them and await for a response before proceeding with their order. Sometimes this can take a few days as they don't respond straight away. However this then causes the item to be sent a few days after it was meant to, not due to us but the buyer. This then goes against our seller rating when the tracking shows late delivery.

Please can we suggest that there is a way for sellers of personalised items to adjust the dispatch time when this occurs to prevent it going against them?