@technthread wrote:
I have an order where the buyer’s address I was provided with by eBay was a Greater Manchester address but a Cornwall postcode. It is rare for a buyer to get their address so badly wrong like this but it is fairly common to have orders where there is a minor typo postcode error on the buyers profile and they haven’t realised. We have to message the buyer and decide whether to send it to a revised address (and lose our seller protection) or cancel citing problem with buyers address. It is a problem when we have short dispatch times / EDD’s and don’t have much time to wait for a reply. It begs the question how the EDD system can be reliably dynamic when an address doesn’t exist. Can eBay help here by highlighting address errors in users profile settings to them and stop them proceeding at checkout until they at least double check their details? I realise that this could affect some buyers with a valid address not on a database yet, new builds etc, but my Manchester / Cornwall buyer shouldn’t have been able to complete the order at checkout with a totally dud address without at least getting an error message to override?
Regarding cancelled sales, I have noticed (using the app on iOS) that when I leave feedback for a buyer it now continues straight to the next order where feedback hasn’t been left, prompting me to do it. This is a good idea in theory to increase feedback participation but it is picking up orders from non payers where the sale had to be cancelled. I can’t leave anything but positive feedback and don’t want to keep being directed to those as I may end up submitting one in error. Can eBay set those cancelled orders aside from the completed sales feedback reminders feed?
Where a buyer wins an auction and messages the seller to say they aren’t going to pay and want to cancel, do eBay look at those accounts who have a lot of cancelled orders but no unpaid item strikes at some stage and take action? It seems like if the seller doesn’t wait 4 days to give them an unpaid item strike, which isn’t really viable if they they ask us to cancel on day 1 or 2, they can stay under the radar forever and just cherry pick which auction wins they want to pay for with a flawless account and all positive feedback. The requirement for immediate payment setting doesn’t work as the solution for many of us as you know because buyers complain about not being able to use PayPal credit, cashback sites, combined postage and click and collect delivery addresses when we switch that on.
Hi technthread, thanks for your post.
Regarding the address, if the address is wrong, you can cancel under the reason "a proble with the buyer's address" and your account won't be impacted. You can ship the item to a revised address, but please note that if you ship an item to an address that was not provided in the transaction details, you won't be protected as a seller, so we wouldn't recommend doing this.
In terms of feedback, we always encourage everyone to leave feedback. However, feedback is always optional, so you can skip certain transactions if they were cancelled, but we will pass on this, so it can be taken into consideration for future updates.
Yes, all accounts that do not pay are reviewed. Now, if they ask you to cancel for any reason, and you accept, that wouldn't impact the buyer's account. It is optional for the seller to accept the cancellation request or not, if you don't accept to cancel an order and then cancel under the reason un paid, they will get an unpaid strike.
Thank you,
Marco
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