@ak_craft_crazy wrote:
Hi,
Every week the dynamic delivey date gets raised as an issue but each time you always say it is "working as designed" if this is the design of it then it is a very poor design and should never have been implimented in the first place. I have attached an example from last month, an item was due to be dispatched on the 18th December, our standard post is set to 2nd class which is a 2-3 working day service that is advised by Royal Mail themselves who actually deliver the item. However you have decided that the estimated delivery date should be 18th-19th, How on this earth can an item be estimated to arrive on the same day it is to be dispatched??? and the last date is the day after it is meant to be dispatched???
How is this working? it is not and you need to accept it and change it for the sake of your sellers and buyer.
Please can this be looked into as a matter of urgency
As you know the EDD calculation takes a number of factors into consideration. This can be historic dispatch times on the account and the delivery times provided by the carrier for the chosen shipping option.
This can sometimes lead to the earliest EDD showing the same date as the dispatch date. I will as always pass this example back to the shipping team to review.
Thanks,
Dave
