@pg_kicks wrote:
Hi Katie,
Thanks for the reply.
I understand you pass it on, and thanks for that. It seems the issue is when you pass it on its passed to the team who have created the faulty coding/issue. Its human nature that this isnt then passed onto their management as who really wants to admit they messed up.
If we could speak to the people who say they love hearing from their customers without needing yourself to pass onto somebody who then may or may not pass it on could save 2 levels of passing the message and highlight to management that some things are working amazing and could be expanded to make the site more money and others are failing badly and need urgent looking at.
Theres a few issues that are brought up every week either in these chats or on the forum and we are told its been passed onto the department and then nothing changes, the department are marking their own homework kind of thing.
It doesnt need to be every week, once every few months is more than enough as they dont need to give a reply on the spot, just hear about good and bad things, surely as customers its the least we deserve as majority of the users on here are TRS with many thousands of sales.
Thank you for your reply.
I hear you and I do appreciate your feedback on this chat and how it might improve.
I can take this with me and see what we can do but I can't make any promises at this time.
Thanks,
Katie
