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marco@ebay wrote:

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@Anonymous wrote:

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marco@ebay wrote:

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@Anonymous wrote:

When an item sells and the buyer selects Click and Collect, or inputs an address of their choice at checkout, why is the seller even shown the buyer's registered address?

 

I ordered something recently, selecting Click and Collect (Argos), because we thought we might be out when it arrived. The item arrived on Tuesday - at my home/registered address. Fortunately we were in, so it was OK.

 

But what if we had been out? What if it was something I wanted sent to my daughter the other end of the country - I would then have paid for the postage to get it from the seller to me, then paid again to get it to my daughter, just because they didn't use the correct address.

I think this is because sellers (think they) 'know' that the item has to be sent to the buyer's registered address for seller protection. I did send a message to my seller telling him it needed to be 'post to' address, not 'registered' address - but I think he probably ust thinks I am a scammer out to trick him!

 

There is no need for the registered address to be shown, it's confusing. Just show the address that it needs to be sent to.

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Hi kempseykate, thanks for your post.

 

Normally, when you order an item for Click and Collect, the seller gets the shipping address of the shop you selected, so they can send it there. Once the shop receives it, they should hold it until you collect it. If the item is not collected, the item is eventually returned to the seller, and you could open an item not received case to get your money back.

 

If this is not what happened, I suspected something else might have happened. If you confirm the item number for the transaction in question, I can take a look for you.

 

Thank you,

Marco

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Yes, Marco, I know how Click and Collect works!

My post is about the fact that on the invoice you show the buyer's registered address on the right hand side, and the 'post to' address on the left hand side. My seller just sent it to my registered address, NOT the C&C address I had selected at checkout.
So my question was why even show the seller the buyer's registered address, just show them the address they need to post it to.

 

Item number: 296142678804

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Thanks for your reply, kempseykate.

 

I've just checked and the seller did get the shop address in the order details as the shipping address, that was the only shipping address shown to the seller. The seller probably mixed up the addresses when sending the invoice.

 

Thank you,

Marco

 

 

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Well obviously he had my registered address as well, else how did I get the item, unless he is clairvoyant?!

My point is (still) why show both addresses, just show the one he needs to send it to.