We posted further issues in the "eBays down" thread and as were assured that would be monitored
and there has not been a follow up reply since Friday when Marco had confirmed it was all fixed.

I am not shooting the messenger here, just merely pointing out that there were still outstanding technical issues from some updates or other meddling that were no resolved.

 

There issue is partly with searching by SKU in our active listings in seller hub.

That has not worked properly since at least midday on 11th January, and still does not work properly.

That makes putting sold items back into stock take 10 times longer than normal as you have to search for what the item is, rather than the SKU...

I have also discovered on Friday that the eBay search does not work properly either...

So if a buyer actually knows what they want and search by part number, then it does not always show any of the honest seller's items that do list and add the part numbers as as we are all supposed to do.

A lot of our items are not found in search at all when searching for them by part number...

The vehicle search feature for motorcycle parts also does not work properly. Well, it has never worked properly, certainly never on the app anyway...
Now it is working less well than normal.
The search is not recognising bike models and only recognising vehicle bands...
So if search for parts for a "Yamaha YZFR125", it chaotically recognises sometimes just the "Yamaha", sometimes "Yamaha YZF R",  sometimes does not show any info for what it is matching, for example.

Again, the honest sellers that DON'T abuse the duplicate listings policy are paying the price for this disgraceful failure from eBay.

If you have the same item listed 500 times, with the vehicles in the titles for each, they can be found on eBay, no problem. No amount of reporting them duplicates makes any difference, no matter what the eBay team on here tell us.
I asked about some item numbers in a weekly chat with eBay a few weeks before Christmas and was told by anita@ebay that they were not duplicates.

Another member had a look and commented that the same item was listed 500 times or something. So we really are fighting a loosing battle when asking for help with anything eBay policy related when the eBay team do not know how to understand the policies.
This is the same when you report them, the reporting system is junk, as you can only post 10x item numbers with no context. So they are either kicked out by the AI that is also junk, or read by someone that does not know anything about the items or the policies and then disregarded.
This is becoming a more serious issue the longer it goes on. eBay's lack of willingness to sort it out only makes the hole bigger when it does eventually get sorted. If eBay had sorted this when I started asking about it 7 years ago, the problem was nowhere near as bad. This is lead to by there being no consequence to the sellers that abuse the policy, added to with eBay not even knowing what their own policy even is and definitely not implementing it; no matter what we are told!!!

 

I reported some things on the weekend and the AI decided there was nothing wrong, so there isn't even a person looking at them reports now. Maybe we should all stop reporting stuff, as we are all wasting our time...


Yet if you are honest and follow the policies, use the vehicle compatibility tool, promote your listings, et al, then your stuff just gets hidden when someone breaks the site Friday and then has a nice relaxing weekend not giving on iota about it!!


marco@ebay  You have asked us to post Click here  to let you know if there are on going issues and you will try and address them.
I did post about them.
They were not responded to after your post saying everything was fixed on Friday.

There are still on going issues!!

Why do the eBay team ask us to tag them in posts and threads outside of the weekly chat, so the discussion can be continued outside of the short window we have on a Wednesday afternoon, then usually not bother replying to them anyway. When questioned about these, we are asked to send links to the team to let them know when and where they were tagged. Is this something else in the very long list of things that does not work?

Or are we just being ignored?


Any chance of someone at eBay trying to fix some of these important issues?

Thanks

Russ


We cannot solve our problems with the same thinking we used when we created them.
- Albert Einstein