@lincolnshiremarine wrote:
Good afternoon
I am yet to hear back with regards an issue I raised on here and told to post on seller central by Marco with regards some of my listings now just saying Evri for economy delivery and Evri for next day. Not all my listings have defaulted to this, but many have. It use to be Evri, Yodel and DPD. No one from ebay has given me an explanation to this.
Please see another issue..................................
Buyer purchased item yesterday 12/12/23 1.20pm via standard 2 - 3 day delivery. Order# 11-10919-15056
Printed off postage label ready.
Looked on the buyers estimated delivery time, it states arrival 13th December - 14th December. This is impossible as the parcel will not be collected by the courier until 13th Dec as it was purchased after our dispatch cut off time 9am.
Looked further down on the page under "Delivery history "
Tuesday 12th December at 6.47am tracking provided. The buyer did not purchase the item until 1.20pm, so how can it state a postage label was created at 6.47am.
This means that ebay thinks we should of posted the item today and this is the issue. How can tracking be provided at 6.47am when the buyer did not purchase the item from us until 1.20pm on 12th December 2023.
Is this one of the reasons why we are all seeing totally unrealistic delivery times for buyers, as purchases made after the dispatch cut off time are actually being classed as purchases prior to the cut off time. Hence why the buyers delivery dates are incorrect?
This is happening with all my postage now, another example order# 05-10928-15259 order placed today 13/12/23 at 8.32am tracking number provided at 1.53am on 13/12/23. How can a tracking number and time be given BEFORE a purchase has been made.
This is why your ebay tracking is wrong and buyer think there parcels are late to arrive when in fact they are not.
Please advise what is happening about this issue.
Best wishes
Buyers purchase time and date
Made up printed label time
@lincolnshiremarine, regarding your second question, I looked into these orders and see what you mean about the time-line of the tracking number. I’ll flag this to the tech team for a review.
As for the estimated delivery dates, I wasn’t able to replicate it. The 1st Order was made on the 12th Dec and has estimated delivery date 14-15th December, please see here. The other Order was made on the 13th Dec, estimated delivery date 15-16th December, see here. These are the dates we display to your buyers and will be looking at when it comes to metrics or cases.
Please note that the chat is now closed, if you need any further help, please create a new thread, tag me and will continue helping you from there.
Thanks,
Anita
