@ak_craft_crazy wrote:
Hi,
Im sorry to bring this up again and again along with a large number of sellers but the estimated delivery dates on orders are highly innaccurate and give buyers false promises. You keep saying that the EDD dynamic system is working but it is not working at all, you also say it is working as designed if this is the case the design is flawed and giving sellers a bad reputation.
A recent expample of this is an order that was placed on my store at 19:27hrs on the 12th October (thursday) the purchase was for some personalised ribbon and i have this set to a 2 working day dispatch time (not a 1-2 working day but 2 working days as per the drop down box you allow)
So this meant this order was to be dispatched on the 16th October, this is showing as correct on this order. However the estimated deliery dates you have shown to the buyer is 16th - 19th October, How on earth is this possible to show the 1st delivery date as the same day dispatch. The postage is set to 2nd class which Royal Mail say is a 2-3 working day service so the 16th and 17th should not have been included. ( please see screenshot provided)
You have basically told the buyer they could get the ribbon the same day as dispatched now this would only be possible using a same day courier something which you do not even offer on a drop down box for postage service.
Now please stop denying that the EDD system is broke and just admit you messed up and fix it, you will get alot more people coming back to selling and buying if realistic dates are given.
Hi @ak_craft_crazy,
Thank you for your question.
In these situations it is the dynamic aspect of EDD's that is causing this range from the 16th to the 19th.
It is taking into consideration performance, in this case when you dispatch an item, the buyers' location, the courier etc.
There is no technical issue at play here and we want to show buyers a dynamic delivery that uses all the information at eBay's disposal.
Thanks,
Katie
